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Using Microsoft Copilot Studio for Internal AI Assistants — A HR Assistant Demo

When people think about chatbots, they often picture customer service assistants answering common questions on a website. But with Microsoft Copilot Studio, the possibilities go far beyond external customer support. One of the most valuable use cases is building internal AI assistants to support employees and automate internal processes.

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When people think about chatbots, they often picture customer service assistants answering common questions on a website. But with Microsoft Copilot Studio, the possibilities go far beyond external customer support. One of the most valuable use cases is building internal AI assistants to support employees and automate internal processes.

For this purpose, we created a demo bot for a fictional company called FutureFlow Innovations, showing how Copilot Studio can be used to create an AI-powered HR Assistant.

Meet the FutureFlow AI HR Assistant

For this purpose, we created a demo bot for a fictional company called FutureFlow Innovations, showing how Copilot Studio can be used to create an AI-powered HR Assistant.

The FutureFlow AI Assistant is designed to support employees with everyday HR-related questions and tasks. It helps employees find answers quickly, without needing to browse intranet pages, PDFs, or contact HR manually.

The assistant can:

  • Answer common HR questions like:
  • “How do i send a holiday request?”
  • “What is our company policy on remote work?”
  • “What should I do when I’m sick?”

  • Guide employees through company policies and HR documents.
  • Provide instructions for onboarding, benefits, internal tools, and more.

 

Automating Holiday Requests with Power Automate

We also added a practical, automated workflow: Holiday Request Submission.

Instead of filling out a form or sending an email manually, employees can simply use natural language

The AI assistant will:

  • Collect the required information (dates, reason, comments).
  • Automatically forward the request to the employee’s supervisor.
  • Generate and send the email using Power Automate.
  • Confirm to the employee that the request has been submitted.

This automation saves time for both employees and supervisors while standardising the process and reducing errors.

Why Internal AI Assistants Are Game-Changers

Internal AI assistants are not just “fancy chatbots.” They can:

  • Reduce repetitive workload for HR, IT, Finance, or Operations teams.
  • Improve employee experience by offering instant and consistent support.
  • Automate internal workflows using Power Automate.
  • Integrate directly into familiar tools like Microsoft Teams or intranet, allowing employees to chat with the bot right where they work.

And thanks to Microsoft Copilot Studio’s low-code approach, building and maintaining these bots is faster and more cost-effective than traditional development.

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By combining Copilot Studio with the rest of the Power Platform, businesses can build not just chatbots but powerful internal assistants that automate real processes, reduce internal friction, and boost productivity.

Contact Us

Would you like to learn more about our services? Get in touch, and let’s discuss how we can help your organization achieve its goals online more effectively.

Aleksi Brunni

Projektipäällikkö, palvelumuotoilija

040 062 4078‬
aleksi.brunni@tietotalo.fi

Jarno Malaprade

Markkinointi, palvelumuotoilu

040 5461110
jarno.malaprade@tietotalo.fi

Mika Pitkämäki

Wim Pauwels